
Publication 6181P-UM001G-EN-P - July 2008 51
System Troubleshooting Chapter 5
Troubleshooting Checklists
Use the following checklists to test or verify items.
Problems During Start-up
• Are all connections secure?
• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• Is the hard drive formatted and recognized correctly in the
BIOS?
• Is the RAM memory properly installed? You may want to reinstall
it to ensure a good connection.
• Is the IDE cable from the hard drive properly connected? You
may want to see if the system will boot from a floppy disk.
• Is BIOS properly configured? Select ’Load Optimal Default’ in
the CMOS setup procedure. This will restore the BIOS settings to
the original factory settings.
Problems After Start-up
• If you are running a software package, reinstall the software.
• If the problem is intermittent, you may have a loose connection.
Check all connections including any PCI cards. Check that the
memory module (DIMM) is fully installed.
• Does your system have a computer virus? Run anti-virus
software.
• Try clearing CMOS by removing and reinstalling the battery (on
backplane) and running BIOS Setup.
• Although the computer has a regulated and protected power
supply, a transient voltage in the power line or peripheral cable
may cause a flickering display, unexpected reboots, or a locked
up system. If so, exit the application and start over.
• Is the IDE cable from the hard drive properly connected? You
may want to see if the system will boot from a floppy drive.
• Is the system overheating? Verify that all the fans (CPU, Chassis,
power supply) are working.
• Verify that the ambient air temperature is <50 °C (122 °F).
• Check for proper clearance around the computer to verify
adequate air flow.
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